1. Acceptance of terms

By accessing or using the Aviaur platform — including the public free tools (such as the JHA wizard) and authenticated workspaces — you agree to these Terms of Service. If you do not agree, do not use the platform. These terms operate alongside our Privacy Policy and our Data Retention policy.

2. Platform role

Aviaur is a business operations platform for service and infrastructure-maintenance businesses. We provide tools across scheduling, procurement, safety, retail, asset management, document control, and competency tracking. Aviaur is not a builder, employer, contractor, insurer, or licensed safety professional. Contractors using the platform operate as independent providers and are solely responsible for their work and regulatory obligations.

3. Accounts and access

• You must provide accurate, current information when creating an account.
• You are responsible for keeping your login credentials secure.
• Role-based access controls limit which data you can view or modify. We may restrict access to certain features based on your role, business subscription tier, or jurisdiction.
• You may not share an account with another person. Each individual user must have their own account so that audit trails attribute actions correctly.

4. Jobs, quotes, and approvals

• Customers and property managers can request charge-up or quote-based jobs.
• Contractors may submit quotes and accept assigned work.
• Approval gates and variations must be accepted before additional work proceeds.
• For jobs dispatched through Aviaur's booking marketplace, Aviaur may filter the list of available contractors by qualifications and competencies relevant to the work.

5. Payments

Payments are handled through approved payment providers (notably Stripe). Aviaur may charge service fees for use of the platform, payment processing, or premium features. See Fees & Pricing for a clear summary.

Where Aviaur facilitates payments between customers and contractors via Stripe Connect, the contractor's Stripe account holds the funds. Aviaur is the platform — not the custodian of funds. Refund and chargeback rules follow Stripe's policies, the contractor's own terms, and applicable consumer protection law.

6. Safety, JHAs, and evidence packs

Contractors must comply with applicable safety requirements, licensing obligations, and platform safety processes. This includes completing JHAs where required by Aviaur or by law, acknowledging hazards identified by upstream HAZOP studies linked to a job, and providing accurate competency evidence.

Customers, property managers, and project managers must provide accurate site information and disclose known hazards. Where a project manager assigns work to a contractor, the project manager is responsible for ensuring the contractor holds the competencies required for that work; Aviaur surfaces warnings where assigned workers lack required competencies but does not block internal job assignments.

Aviaur generates evidence packs that bundle JHA records, safety documentation, competency status, and work artifacts for each job. Once generated, evidence packs are immutable — they cannot be modified or deleted, and Aviaur retains them for the full limitation period of any potential legal claim arising from the work. The pack's SHA-256 hash chain is designed to be admissible as a tamper-evident record in a legal or regulatory proceeding.

7. Competencies, qualifications, and verification

Where you upload evidence of a qualification, licence, ticket, or training certificate, Aviaur may verify the credential against the issuing body where an API exists for that purpose (for example, the NZQA Record of Achievement service). Credentials that cannot be verified automatically are recorded as "pending verification" until manual or alternative verification is completed.

You are responsible for the accuracy of competency information you provide, and for maintaining current credentials. Aviaur may suspend access to features that depend on a current credential where that credential has expired or been revoked. Aviaur's competency tracking does not replace your independent obligation to comply with regulator requirements.

8. Anonymised data use and industry insights

You grant Aviaur a perpetual, royalty-free licence to aggregate, anonymise, and analyse data you contribute to the platform — including JHA submissions, incident reports, equipment logs, and operational telemetry — for the purpose of producing industry insights, safety bulletins, and platform improvements.

Aviaur applies strict privacy protections to all such aggregations:

• K-anonymity threshold of 5 distinct workspaces minimum.
• Minimum 7-day delay between data capture and any aggregation pass.
• Geographic resolution capped at regional level, never finer.
• Worker, contractor, and business identities removed before aggregation; the de-identification is irreversible by design.
• Sharing of incident records to the public industry bulletin pool is opt-in; off by default.

See Privacy Policy Section 5 and Data Retention for the operational detail.

9. Property records and long-term retention

Records anchored to a property — photographs, JHAs, asset histories, completed job documentation — are retained indefinitely against the property identifier. The intent is a building history ledger that travels with the address rather than the owner, so that future owners, contractors, and inspectors can access prior context for the site. Personal identifiers are removed at the operational expiry point; what remains is structural and maintenance history tied to a property reference.

Where Aviaur licenses anonymised property-level data to third parties (for example, real estate or insurance services), the data made available will not contain personal identifiers, ownership history, or contractor identities. Any such commercial use will comply with our Privacy Policy and applicable privacy law.

10. Free public tools

Aviaur offers certain tools to the public free of charge — notably the public JHA wizard at /jha. Use of these tools is subject to these terms and to our Privacy Policy. Free public tools may carry third-party advertising (see Section 11) and may collect anonymised usage telemetry to refine the underlying data libraries.

The JHA wizard is a starting point compiled from official safety codes (WorkSafe NZ ACOPs, Safe Work Australia COPs, AS/NZS standards, ISO 45001). It is not a substitute for site-specific risk assessment or independent safety advice. Operators using the wizard are responsible for verifying that the resulting JHA is complete and accurate for their specific situation and jurisdiction.

11. Advertising and third-party tracking

Aviaur runs paid advertising campaigns on Facebook (Meta Pixel) and Google (Google Ads), and serves advertising on the public marketing surface via Google AdSense to support our free tools. Cookies set by these services are governed by the provider's own policies and retention periods.

You can decline advertising and analytics cookies through your browser settings or (when available) through Aviaur's cookie consent banner. Authenticated workspace surfaces — and the JHA wizard itself when in use — do not display third-party advertising; only the public marketing pages do.

12. Prohibited conduct

• Misrepresenting qualifications, licences, identity, or certifications.
• Sharing personal contact details outside the platform where restricted, or attempting to circumvent platform messaging or audit trails.
• Harassment, abusive behaviour, threats, or unsafe practices.
• Attempting to bypass platform payment flows, evidence packs, or audit trails.
• Reverse engineering, scraping, or attempting unauthorised access to the platform or data belonging to other users.
• Uploading malicious files, attempting to exploit vulnerabilities, or interfering with platform availability.
• Using the platform to facilitate illegal activity, breach of contract, or violation of regulator obligations.

13. Intellectual property

Aviaur retains all rights to the platform, branding, software, hazard libraries, competency catalogues, and any other proprietary content. You may not copy, reverse engineer, redistribute, or misuse platform materials without permission.

You retain ownership of the content you upload (job photos, documents, business records). You grant Aviaur the licences described in Section 8 (anonymised aggregation) and Section 9 (property records) for the purposes stated in those sections.

14. Liability and consumer guarantees

Aviaur does not exclude any rights you have under the Australian Consumer Law or the New Zealand Consumer Guarantees Act. To the extent permitted by law, Aviaur's liability for any service failure is limited to the services it provides as a platform facilitator, and Aviaur's aggregate liability is capped at the fees you have paid to Aviaur in the preceding twelve months.

Aviaur is not liable for the work or conduct of contractors, customers, or other platform users. Safety is the responsibility of the people performing the work; Aviaur provides tools to support safety practice but does not perform or supervise the work itself.

15. Disputes

If a dispute arises between platform users, you should first engage the in-platform dispute process. Aviaur maintains audit trails (including evidence packs where generated) and will assist with resolution where possible. Aviaur does not arbitrate disputes between users but provides records that may assist resolution.

For disputes between you and Aviaur, contact us via the Aviaur Help Centre. We will work in good faith to resolve the matter before any formal proceedings.

16. Account suspension and termination

Aviaur may suspend or terminate access to the platform where you breach these terms, where required by law, or where your conduct creates safety risk for other users. Where access is suspended for breach, we will notify you of the basis for suspension and the path to remediation where one exists.

You may close your account at any time via your account settings or by raising a request through the Aviaur Help Centre. On account closure, identifying personal information is removed from active systems within 30 days. Records that fall within retention obligations (financial records, safety records, evidence packs, property-anchored records) are retained as described in our Data Retention policy.

17. Changes to terms

We may update these terms from time to time. Material changes will be communicated through the platform. The "Last updated" date at the top of this page indicates the most recent revision. Your continued use of Aviaur after a material change constitutes acceptance of the updated terms.

18. Governing law

These terms are governed by the laws of New Zealand. Where applicable, Australian consumer protections also apply for users based in Australia. Any legal proceedings arising from these terms will be brought in the appropriate court of New Zealand.